Nice riff on Rachel's work. Collectively intelligent systems rely on trust for the signal to travel. That is true in organizations and society alike. With AI in the mix, we already see a development of distrust, which doesn't help at a time in which people don't trust institutions anyway. We should get ready. Part of the solution can indeed be the introduction of a little bit of friction. Humans in the loop are a little friction, as managers have been before them. Frictionless systems that you cannot trust, have been proven to become "unstabler" over time. BTW I think HR will be a lightning rod for societal distrust. Let's roll up sleeves and design human(s) in the loop as part of AI augmented collective intelligence (not AI only) systems.
Nice riff on Rachel's work. Collectively intelligent systems rely on trust for the signal to travel. That is true in organizations and society alike. With AI in the mix, we already see a development of distrust, which doesn't help at a time in which people don't trust institutions anyway. We should get ready. Part of the solution can indeed be the introduction of a little bit of friction. Humans in the loop are a little friction, as managers have been before them. Frictionless systems that you cannot trust, have been proven to become "unstabler" over time. BTW I think HR will be a lightning rod for societal distrust. Let's roll up sleeves and design human(s) in the loop as part of AI augmented collective intelligence (not AI only) systems.